FAQs

Hopefully our FAQs section will answer any queries that you may have. If it doesn't you can call us free on 0800 612 9266 or use our online chat function to pick the brains of our highly trained team – there's nothing that they don't know about big art and banners so feel free to test them!

Supplying Artwork

What if I don't have artwork ready? E-mail your images and / or text to info@bigartandbanners.com.
Please try to include as much information as possible, for example: colours and font style.
We will email you a proof of the banner before printing. We can help you make the perfect banner, please email or call if you need help with the design / images on the banner.
What files can I upload? Press ready PDF - with fonts embedded, for best results high resolution 300dpi
Illustrator - fonts converted to outlines
Photoshop - layers flattened, at least 300 dpi, JPEG or Tiff
Supplying native files? If you are supplying native files like Adobe Illustrator then please ensure that all elements such as fonts and images are zipped into one folder before sending. Do I have to include bleed and crop marks? No, we will make the final preparations to your artwork What DPI must my artwork be? For best results, 300dpi or higher.

Ensuring the correct colour space is used Ideally all artwork should be supplied in CMYK (Cyan, Magenta, Yellow, Black). If you are unable to do this we can do it for you. Please be aware that files converted from RGB to CMYK may alter the colour composition significantly. To achieve a rich black you must ensure at least a 30% mix of all CMYK colours, failure to do this may result in blacks appearing grey.

I have artwork, how do I send my files? Use our tool on the page of the product you require to upload your artwork. Please ensure that your artwork is in the correct dimensions for the product you are ordering, failure to do this may result in delays to your order. We check all artwork before printing however, we cannot take responsibility for errors in supplied artwork.

What program shall I use? We would advise using professional software like Adobe’s Photoshop and Illustrator for best results.

Delivery Info

Delivery OptionDelivery TimeDelivery Cost
Standard Delivery Orders by 12pm next day delivery 9-6pm. Orders after 12pm 2 business days. £7.95 (Free on all orders over £45)
Customer Collection Customer will be contacted with an approx. collection date, and a confirmation when order is ready Free
Priority Delivery Please contact us for more information. Varies

Additional Info

How do I track my order? You will receive an email once your order has been dispatched from our depot containing your tracking number. Do I need to sign for my order? Yes - our courier will not deliver parcels without signature.

PVC and Mesh Banner orders If you are ordering a banner and both dimensions larger than 2.4 metres then we will contact you with an exact delivery date, within 24 hours of receiving you order. Delivery takes 3-5 days on banner items this large.

Where do you deliver? Big Art and Banners specialises in UK printing services. All delivery prices are based on UK mainland orders. However, we are happy to take international orders when the customer calls or emails us directly.